Questions about orders, shipping, or returns?
Here you’ll find answers to the most frequently asked questions—because ordering your favorite coffee should be easy and enjoyable, just like tasting it.
Orders
Can I order from abroad?
Yes, we ship to most European countries. For areas not covered by our couriers, including non-European countries, you can place your order by phone or email. For the United States, shipping is handled directly from our local US warehouse. In this case, orders must be placed through our dedicated website: www.misceladorousa.com
What should I do if I receive the wrong or a damaged product?
Please contact us immediately at eshop@misceladoro.it with a photo of the product and a description of the issue. We will solve the problem as quickly as possible.
Can I add a product to an already confirmed order?
If your order has not been shipped yet, contact us quickly. We’ll do our best to fulfill your request.
How can I place an order?
Simply add the products to your cart, go to the checkout page, and follow the steps to complete your purchase in just a few clicks.
Can I modify or cancel an order after confirming it?
If the order has not been shipped yet, contact us as soon as possible at eshop@misceladoro.it, call us at +39 090 696602 or send us a message on WhatsApp at +39 346 288 9506. We’ll do our best to assist you.
How do I know if my order was successful?
You’ll receive a confirmation email with all the order details. If you don’t receive it, please check your spam folder or contact us.
Shipping
What are the shipping costs?
Shipping costs vary based on the quantity ordered and the destination. You can view them on the checkout page before confirming your order.
Can I choose a specific delivery date or time?
At the moment, it is not possible to select a specific delivery date or time. However, you will receive updates from the courier to track your package.
What happens if my package is lost?
If there are any delivery issues, contact us and we’ll handle the situation directly with the courier.
What are the delivery times?
Delivery in Italy takes up to 48 business hours, while international shipments are delivered within 10 business days.
Can I track my order?
Absolutely! You’ll receive an email with a tracking link. You can also visit the “Track Your Order” section or enter the tracking code on dhl.com, fedex.com or ups.com.
What happens if I’m not home at the time of delivery?
DHL will attempt another delivery or leave instructions on how to collect the package from a pickup point.
Returns and Refunds
Is the return free of charge?
Return shipping costs are the customer’s responsibility, unless the product is defective or a shipping error occurred on our part.
What happens if the returned product is not intact?
If the product is damaged or not compliant, the refund may not be accepted. We will contact you to evaluate the best solution together.
Can I exchange a product for another?
We do not offer direct product exchanges. We recommend proceeding with a return and placing a new order.
How can I request a return?
Contact us within 14 days of delivery by emailing eshop@misceladoro.it, calling +39 090 696602 or sending us a message on WhatsApp at +39 346 288 9506. We’ll guide you through the return process.
Which products can be returned?
We accept returns of products that are intact, in their original packaging, and accompanied by the purchase invoice. Perishable food products cannot be returned.
How long does it take to receive a refund?
Refunds are processed within 14 days of receiving the return and are issued as store credit for future purchases.
Payments
What payment methods do you accept?
We accept PayPal, credit cards, bank transfers, and cash on delivery.
Can I pay upon delivery?
Yes, we offer cash on delivery. Please remember that the payment must be made in cash and in the exact amount (maximum €999.99). Payment method only applicable in Italy.
Is online payment secure?
Absolutely. We use secure payment platforms to protect your data.
Customer Support
How can I contact customer service?
You can email us at eshop@misceladoro.it, call us at +39 090 696602 or send us a message on WhatsApp at +39 346 288 9506. We’re here to help!
What are your customer service hours?
Our customer service is available Monday through Friday, from 8:00 AM to 5:30 PM.
