Terms and conditions of sale
The offer and sale of products through https://www.misceladoro.com/en/ are governed by the following General Terms and Conditions of Sale.
These Terms are drawn up in accordance with regulations governing distance contracts, and in particular with Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code) and subsequent amendments
Acceptance of the General Terms and Conditions of Sale
By placing an order as outlined on the site, the Customer confirms that they have read all the information provided during the purchase process and fully accept these General Terms and Conditions of Sale.
Miscela d’Oro S.p.A. reserves the right to amend these Terms at any time by updating this page. The applicable Terms are those in force at the time the order is placed. Any modifications will take effect once published on the site.
It is the Customer’s responsibility to retain a digital copy of the contract or these general conditions, in accordance with Articles 49 et seq. of Legislative Decree No. 206/2005 on distance selling.
1. Purchasing Process
Products are offered at the prices shown on the website at the time the order is placed. Prices include VAT, which is detailed on the purchase invoice.
Shipping costs are not included in the listed price but are clearly displayed during the checkout process and confirmed in the order confirmation email.
We strive to ensure the accuracy of all information published on the website. However, due to the size of the catalogue and the amount of data involved, technical errors (including incorrect pricing) may occur. In such cases, we reserve the right to cancel the order and promptly inform the Customer via our Customer Service team.
Minimum order quantities for coffee are indicated on the relevant product pages.
Each step of the purchasing process and contract formation is clearly explained on the website, with explanatory text and graphics. Customers may correct any input errors prior to submitting the order.
Upon successful order placement, Miscela d’Oro S.p.A. will send a confirmation email to the address provided, including the order date, time, and a unique order number for future reference. The email will summarise the submitted order details, which the Customer must verify and report any necessary corrections as described in this document.
If an order is not accepted, Miscela d’Oro S.p.A. will notify the Customer promptly.
2. Goods Inspection
Upon delivery, the Customer must check the quantity and condition of the products. In case of discrepancies or missing items, the goods must be accepted with reservation, and Miscela d’Oro must be notified within 7 days of receipt. The invoice and courier delivery note must be retained.
3. Pricing and Invoicing
The invoiced prices are those in effect on the date the order is placed, including any applicable shipping fees. Delivery charges are listed separately on the invoice.
4. Payment Methods
Payment by credit card is due immediately and will be securely encrypted.
In case of delayed payment, interest and any administrative or legal costs may be charged.
For cash on delivery, the exact amount must be paid in cash to the courier. No change will be provided. Bank drafts or cheques are not accepted.
In accordance with Art. 12 of Law Decree No. 201 of 6 December 2011, cash payments are accepted up to a maximum of €999.99 and only in Italy.
5. Shipping and Delivery
Products will be delivered to the shipping address provided by the Customer. Deliveries are carried out via express courier, Monday to Friday, excluding public holidays. Miscela d’Oro S.p.A. is not responsible for delays outside its control.
Once the order has been dispatched, the Customer will receive a confirmation email with a tracking link. Barring unforeseen circumstances, delivery will occur within 48 working hours in Italy and within 10 working days internationally.
To ensure the best available rates, we may use different couriers.
6. Returns for Coffee Machines and Accessories
The right of withdrawal can be exercised within 14 days from delivery. Customers must contact Customer Service for return instructions. Returned items must be intact, in their original packaging, and accompanied by the purchase invoice.
Refunds will be issued within 14 days of the withdrawal notification or upon receipt of the returned goods. Miscela d’Oro S.p.A. reserves the right to withhold the refund until the goods are received or proof of return is provided.
The right of withdrawal does not apply to perishable goods or food items that may deteriorate quickly.
7. Data Protection
Personal data is used solely for order processing and to send promotional communications and offers to registered customers, in accordance with Legislative Decree No. 196/2003.
Data will not be shared with third parties except when required for order fulfilment
8. Coffee Machine Warranty and After-Sales Support
The warranty terms for coffee machines are provided within the product packaging.
9. Dispute Resolution
This contract is governed by Italian law. For civil disputes, jurisdiction lies with the consumer’s place of residence, or otherwise with the Court of Messina.
In compliance with Legislative Decree No. 130/2015, we inform you of the availability of an online platform for alternative dispute resolution.
